TERMS OF SALE

 

In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 on Confidence in the Digital Economy, known as LCEN, users and visitors to the Alpaddict.com website are hereby informed of the following legal notices.

The AlpAddict website is accessible at the following address: alpaddict.com (hereinafter "the site"). Access to and use of the Site are subject to these "Legal Notices" detailed below as well as to the applicable laws and/or regulations.

Connection, use and access to this Site imply the Internet user's full and unreserved acceptance of all the provisions of these Legal Notices.

ARTICLE 1 - OBJECT

AlpAddict currently offers Users of its AlpAddict site a service allowing them to delegate the entire design/optimization phase of their personalized travel itinerary for those who dream of leaving completely independently and benefiting from help in preparing a trip.

These General Conditions of Sale govern the relations between and any non-commercial natural person on the occasion of the sale of services presented on the Site.

Any order implies acceptance of these General Conditions of Sale, which you can print and keep.

AlpAddict reserves the right to adapt or modify the General Conditions of Sale at any time. The modified General Conditions will then be applicable as soon as they are posted online.

hereinafter the buyer will be referred to as “User”.

ARTICLE 2 – LEGAL INFORMATION

Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on Confidence in the Digital Economy, this article specifies the identity of the various parties involved in its implementation and monitoring.

The AlpAddict site is edited and published by:

Olivier Ciucci

Residing at the following address: 739, rue du Granier, 73230 Saint Alban Leysse

Email address: contact@alpaddict.com

SIREN ID: 882 411 952

hereinafter “the Publisher”

The AlpAddict site is hosted by:

OVH

Headquarters: 2 rue Kellermann - 59100 Roubaix - France

SAS with the capital of 10 069 020 €
RCS Lille Métropole 424 761 419 00045
APE Code 2620Z
VAT number: FR 22 424 761 419

hereinafter “the Host”

All Internet users who browse, read, view and use the AlpAddict site are considered users.

hereinafter the “Users”

ARTICLE 3 – ACCESSIBILITY

The Site is in principle accessible to users 24/24, except for interruptions, scheduled or not, for maintenance needs or in the event of force majeure.

In the event of impossibility of access to the Site, the latter undertakes to do its utmost to restore access. The Site cannot be held responsible for any damage, whatever its nature, resulting from its unavailability.

ARTICLE 4 – PRICE

The sales prices of the services are expressed in euros (including tax). The service costs:

Best Place formula: €29

Package Stay in the Alps: €87

The prices correspond to the provision of advice, support, research service, design and formatting of the client's travel project.

Prices do not include reservations, drinks and activities.

ARTICLE 5 – ORDER TERMS

To validate his/her request, the User must contact AlpAddict by telephone or by email in order to arrange a first free and non-binding telephone meeting during which he/she can provide AlpAddict with the essential and necessary information relating to the search for the components of the trip and the creation of an itinerary in line with the customer's expectations.

At the end of this first meeting, or if necessary after some research, at the latest 48 hours after this telephone meeting, AlpAddict will be able to inform the User whether AlpAddict is able to respond to this request.

If this is the case, AlpAddict will offer one of the two support packages proposed in article 4 “Price”.

If the User agrees, AlpAddict will send the user by email the quote, the T&Cs and the payment link corresponding to the package (payment by credit card).

The quote must be returned dated and signed to AlpAddict by the User. Payment must be made for the AlpAddict support service to begin.

Once payment has been made, AlpAddict begins its service activity.

The User will then be informed by email of the start of the service.

AlpAddict then carries out a search enabling it to find and determine means of transport and accommodation corresponding to the User's budget and to create the itinerary according to the chosen formula.

The AlpAddict Travel Planner will take charge of designing the trip requested by the User within a maximum of 7 days and will offer it to them in the form of a Travel Diary.

AlpAddict will send the Travel Diary to the User by email and this step will mark the end of the AlpAddict service.

If the User is interested in the proposals made in the electronic travel diary communicated by AlpAddict, he must then make his final choice and book as soon as possible (within 24 hours maximum to benefit from the indicative rates indicated in the Travel Diary, without this being a firm rate to which AlpAddict commits) himself via the sites indicated by AlpAddict.

AlpAddict is not responsible if the prices and availability indicated in the response email are no longer available at the time the User wishes to make their reservations.

ARTICLE 6 – TERMS OF PAYMENT

Payment is made only by credit card through a secure payment link and implemented by a professional online payment service provider chosen by AlpAddict (SUMUP). This service provider ensures its smooth running and security. AlpAddict does not intervene in the context of financial transactions carried out on the site, which are carried out under the sole and exclusive responsibility of said service provider.

AlpAddict reserves the right to refuse access to the services, or to suspend it, in the event of a payment incident or in the event of fraud, attempted fraud or risk of fraud relating to the use of the site.

ARTICLE 7 - RIGHT OF WITHDRAWAL

AlpAddict draws the customer's attention to the provisions of article L. 221-28 of the Consumer Code:

"The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone or off-premises canvassing, without having to justify his decision or bear costs other than those provided for in Articles L. 221-23 to L. 221-25."

The User accepts that the provision of services begins before the end of the withdrawal period, and this upon payment of the invoice.

To the extent that AlpAddict will begin the execution of the service within fourteen days following payment of the invoice (and therefore acceptance by the User of the contract and the General Terms and Conditions), the User expressly declares that he waives his right of withdrawal.

The purchase is considered final upon receipt by AlpAddict of the dated, signed quote and the corresponding payment made.

ARTICLE 8 – LIMITATIONS OF LIABILITY.

AlpAddict is not a travel agency and never makes reservations on behalf of the Client. AlpAddict is a service provider in the field of travel optimization and, as such, provides an exclusive consulting service in the organization of personalized trips.

Considering the nature of the services provided, the obligation incumbent on AlpAddict is an obligation of means, to the exclusion of any obligation of result, which the User expressly acknowledges. 

In the event of difficulty before, during or after the trip, only the service providers (accommodation, transport, activities, etc.) chosen by the User may be held liable.

AlpAddict cannot be a party to any dispute between the User and any travel provider, since it acts as an advisor.

The prices of each service transmitted by AlpAddict to the User are those noted online on the date the proposal email was sent.
Providers are free to modify their prices without notification according to their own general conditions of sale.

AlpAddict cannot be held responsible for the consequences of the following events:

• Failure to present or presentation of expired or insufficiently valid identity and/or health documents (identity card, passport, visas, vaccination certificate, etc.) or non-compliant with the formalities at the customs or check-in police station. In the event of failure to register (including for delays in boarding), 100% of the total cost of the trip will be retained as a fee.
• Incidents or events of force majeure beyond AlpAddict's control such as: wars, political unrest, strikes beyond AlpAddict's control, technical incidents beyond AlpAddict's control, congestion of railway space, bad weather, delays (including delays in mail delivery services for the transmission of travel documents), breakdowns, loss or theft of baggage or other effects. The delay(s) suffered originating from the cases referred to above as well as any itinerary changes that may result from them will not give rise to any compensation for any reason whatsoever, in particular due to the modification of the duration of the initially planned program or a delay in a connection. Any additional costs related to a disruption (tax, hotel, parking, etc.) will remain the responsibility of the customer.
• Cancellation imposed by circumstances of a force majeure nature and/or for reasons related to customer safety and/or upon injunction of an administrative authority. 
• Actions of tourism providers and/or their employees and/or any third party required to provide services to the User.
• Difficulty or failure to book with the service providers offered in the travel diary (accommodation, activities, visits, excursions, etc.), since this is an advisory service.
• Price fluctuations applied by service providers, which the User expressly acknowledges. 

AlpAddict provides a tailor-made consulting service for organizing travel and searching for services in order to save the User time. Responsibility for all bookings and the smooth running of the stay therefore lies with the User.

Thus AlpAddict cannot be held responsible for the poor progress of the stay, a bad travel or service experience, a cancellation or modification on the part of a service provider or an unforeseen event of any nature (health crisis, confinement, curfew, natural disasters, exceptional climatic conditions, internal or national strikes, riots, political crises, etc.).

The booking and choice of the trip will be the sole responsibility of the User. The service offered by AlpAddict is only a consulting service in terms of bookings and travel planning. AlpAddict does not guarantee to the User that the organization and planning of the trip, subject to constant research to improve in particular its performance and progress, will be totally free of errors, defects or faults.

In any event, AlpAddict's liability will be expressly limited to the Price paid by the User, any dispute and any damage combined and for the entire duration of the provision of the services.

Complaints are addressed by the User to AlpAddict at the following address:
contact@alpaddict.com

ARTICLE 9 – DATA COLLECTION AND DATA PROTECTION ACT

This site complies with the provisions of Law 78-17 of 6 January 1978 relating to information technology, files and freedoms. Under this law, the User benefits in particular from a right of opposition (art. 32 and 38), access (art. 38 and 39) and rectification (art. 40) of data concerning him.

To use this, the User must contact the Publisher at the following address: contact@alpaddict.com, or by mail addressed to the Publisher's home address, specifying their surname(s), first name(s) and email address(es).

ARTICLE 10 – COOKIES POLICY

AlpAddict uses cookies to improve your browsing experience and track site traffic (via Google Analytics and Pixel services).

You have the option of disabling cookies by going to your browser options. Click the link for your browser to find out how:

• Google Chrome
• Mozilla Firefox
• safari
• Opera
• Internet Explorer

In accordance with European legislation, the AlpAddict website has updated its privacy policy regarding cookies. The User is free to accept or refuse cookies from all websites by changing the settings of his internet browser.

ARTICLE 11 - INTELLECTUAL PROPERTY

All elements of this website are protected by copyright and trademark law. They are the exclusive property of AlpAddict and may not be copied, reproduced or downloaded in whole or in part without the express prior authorization of AlpAddict. Failing this, such acts constitute punishable acts of counterfeiting.

Our website may offer you hyperlinks to other sites. We are not bound by any commitment concerning any other site to which you may thus have access and could therefore not be held responsible for the content, operation and access to these sites.

ARTICLE 12 – DISPUTE RESOLUTION AND JURISDICTION

In the event of a dispute, the Client contacts the Company in order to seek an amicable solution.

Since each signed sales contract is individual, any claim must be individual and not collective.

Response time may vary depending on the length of the provider survey.

In the absence of an amicable agreement between the parties via one of these voluntary procedures, the dispute will be submitted to the French courts.

The sales contract concluded within the framework of this service is governed by French law.

Any dispute arising from this contract will be brought before the territorially competent court in accordance with the provisions of the Code of Civil Procedure.

ARTICLE 13 - CONTACT

To report any illegal content or activity, the User may contact the Publisher at the following address: contact@alpaddict.com or by registered letter with acknowledgment of receipt addressed to the Publisher at the contact details specified in these legal notices.